Info / FAQ

Product Care & Maintenance

The following guidelines should be used when caring for your new concrete products sealed with our indoor topical sealer.

Our concrete countertops are sealed with a urethane sealer which resists staining so in order to reduce damage to the sealer, you’ll want to avoid placing hot pots or pans from the stove directly on the countertop.  The concrete can tolerate the heat but the sealer may become damaged or discolor.  Always use a trivet or hot pad for items directly off the stove.  If you’re unsure, it’s better to use a hot pad just to be safe.

Do not cut directly on the concrete surface.  Cutting on the top could potentially damage the sealer which keeps the concrete protected.  We recommend using a cutting board if you need to cut anything.

When cleaning the concrete, avoid the use of abrasive cleaners and soaps that could wear down the sealer.  We suggest using mild or neutral cleaners.  Avoid using ammonia, citric acids, vinegar, and bleach.

Acidic food and drinks such as lemon juice, vinegar, wines, mustard, tomatoes, and soda should be avoided or wiped off as soon as possible.  Harsh chemicals like ammonia, acetone, nail polish remover should be wiped off as soon possible or avoided. These items may etch or damage the sealer and could possibly stain it.  Please use standard caution when in doubt to keep your concrete protected.

Avoid dragging sharp or rough objects across the surface of the countertop to avoid scratching.  Over time, white micro scratching should be expected on the surface.  Remember, for a service charge we can come out and lightly sand/reseal the countertops to get them looking new again should the countertop take on excessive wear.

We suggest using basic care and precautions with the countertops.  The concrete itself is very durable but is not bulletproof.  Excessive abuse can damage your concrete product.


Product Care & Use Sheets

Below you can find our Care & Use sheets for both our indoor and outdoor concrete products. Please read these sheets and follow the precautions and standard use practices to ensure the longest life out of your sealer.

 

Care & Use PDF Downloads

Standard Indoor Topical Sealer Care & Use Sheet

Products include: Countertops, sinks, tables, fireplace surrounds, benches

Download File

Standard Outdoor Topical Sealer Care & Use Sheet

Products include: Countertops, tables, benches

Download File


FAQ:

ARE ALL CONCRETE COUNTER TOPS THE SAME?

Definitely not. Hard Topix products have been custom formulated from years of research by some of the top experts in the nation. They have micro fibers and polymer additives that make them harder, stronger and facilitate smoother castings with fewer voids. This is not the concrete you see on TV. The process is carefully controlled for strength in curing, and consistency. The sealers have been selected from the finest available for their penetration, adhesion and durability characteristics.

 

DOES IT CRACK?

​Overall, our concrete countertops do not fracture over time but we never say never as a small fracture could happen for a variety of reasons. Hard Topix uses a high quality, high performance concrete mix design that greatly reduces the chance of fracturing. Keep in mind that should a hairline fracture occur, it can be repaired and/or disguised. Hard Topix does not guarantee that hairline fractures will not occur.

 

WHERE CAN CONCRETE BE USED?

Hard Topix has a long history of creating high quality countertops, sinks, vanity tops, fireplace surrounds, desks, table tops, outdoor cooktops and much more. These are just a few of the applications where concrete can be used but the possibilities are almost endless.

 

WILL MY CONCRETE STAIN?

Our sealers are some of the best in the industry and we rarely deal with staining on our countertops. It is extremely rare that something will actually stain the concrete itself. We have had a few instances where the urethane sealer itself was stained and a more aggressive approach to cleaning it was required. Worst case scenario, the sealer can often be sanded down and re-coated for a like new finish. It is recommended to wipe off spills from anything acidic or harsh as soon as they happen. i.e. lemon juice, vinegar, makeup, ammonia, nail polish remover, etc. These substances may “etch” the sealer, leaving a light hazing, and if left long enough could damage the concrete.

 

DOES THE COLOR VARY?

Hard Topix formulates the mix and colors the same way every time ensuring the highest possible consistency in color. However, since the product is handmade, color and texture may vary. This is part of the uniqueness of concrete which is what makes each piece unique from its counterparts and individual to the client’s application.

 

HOW THICK ARE CONCRETE COUNTERTOPS?

Standard thickness for indoor countertops is 1 3/4″ with a minimum of 1 1/2″ and maximum of 2″. Standard outdoor countertop thickness is 2″. Any thickness beyond 2″ can be achieved using techniques to give the appearance of the desired thickness, yet still maintain weight and size within desirable limits.

 

WHAT DOES A CONCRETE COUNTERTOP WEIGH?

Hard Topix proprietary mix design is a lightweight, high performance mix that weighs approximately 14 lbs per square foot at our 1 3/4″ standard thickness. This weight is fractionally less than granite or quartz at the same thickness.

 

HOW DO I CLEAN MY CONCRETE?

We recommend using a neutral cleaner to clean the concrete surface. Never use abrasive soaps, cleansers, or scrubbing pads as they can etch the sealer and make the surface slick or soften the finish. Avoid using cleaners with ammonia, citric acid, vinegar or bleach. Mild soap and water, Lysol All Purpose®, Simple Green®, Fantastic®, 409®, Mr. Clean Multi-Purpose Spray® and Seventh Generation All Purpose® are safe cleaners to use on your concrete surfaces.

 

CAN I CUT ON MY CONCRETE COUNTERTOP?

Do not cut directly on your concrete surface. It won’t damage the concrete, but it might damage the sealer, which protects the concrete from staining. Always use a cutting board when cutting and preparing foods. Cutting on the concrete could also damage your knife!

 

CAN I PLACE HOT POTS OR PANS ON MY CONCRETE COUNTERTOP?

Avoid placing hot pots and pans directly on your concrete surface. Concrete is very heat resistant, but the concern is damaging or discoloring the sealer. Use a trivet or a hot pad for items directly from the oven or stove.

 

WILL MY CONCRETE COUNTERTOP SCRATCH?

Avoid dragging sharp, hard objects across the concrete surface to prevent scratching. Micro scratching and minor white scratches should be expected throughout the piece from use over time. Place tabs on the bottom of any ceramic or other dishware to prevent additional scratching when sliding these items across the surface. Applying Maquire’s Quik wax every now and then can fill in minor scratches and give your pieces a nice clean sheen. How often you have to reseal will depend on how it is used and the extent of the wear.  You may need to reseal your countertops after a few years or you could go much longer before it has to be resealed.  Resealing is often a fairly quick process and often requires only 1 or 2 trips.  A service charge will apply for resealing.

 

WHAT IS THE MAXIMUM LENGTH AND OVERHANG FOR YOUR CONCRETE COUNTERTOPS?

Typically we can overhang our countertops 12″ which is an average industry standard. Larger overhangs are possible but will require additional supports.  Hard Topix can manufacture large pieces to but there are factors that could affect this including weight, shape and thickness of the piece.  Any single piece exceeding 120″ x 60″ or 144″ x 60″ are considered oversized pieces and could increase our standard pricing.

 

WHAT TYPE OF SINK CAN I USE WITH THIS PRODUCT AND WHO INSTALLS IT?

Most any sink will work with Hard Topix countertops.  Typically we install most under mount sinks.  Farm sinks, vessel sinks and top mount sinks are typically installed by others.  Farm sinks MUST be installed prior to template and securely fastened before we arrive for  template.  If this is not done, we cannot get an accurate template and an additional trip charge may apply if we have to return at a later time.  Hard Topix is not responsible for hooking up water lines and faucet connections, these should be done by a certified plumber.  We require all sinks and faucets to be onsite at template so we can make sure everything will work properly at install.

 

WHY CHOOSE CONCRETE?

Concrete is a truly custom product, hand-made by artisans from start to finish. Its color, texture and appearance can be tailored to suit your specific needs and your space. Concrete can fit any design style whether modern or traditional. This is not your average driveway concrete; it’s a highly specialized high performance mix that will stand up over time. Concrete countertops are beautiful, hand-crafted, practical pieces of art. Our goal at Hard Topix is to create concrete products that have a natural look, require little to no maintenance, and are tough enough for everyday use. Every piece we create is customized for the end user to make your home truly exceptional. Wondering how to get started?  Click on the Get in Touch Link at the top of the page.